4、 Return operation

1. I have successfully placed an order on the Chinese online shopping website, but the website has not yet delivered goods. How can I handle the return / return / return to the merchant?

A: if the website has not yet delivered goods and no logistics order number has been generated, you can cancel the order directly on the order page on some websites, and you need to contact the merchant by email to return some goods; some goods cannot be returned at all.

2. After shopping on the Chinese website, the order is placed successfully, and the website has delivered goods, but it has not yet arrived at the non Vietnam transshipment warehouse. What should I do if I want to return / return the goods?

A: if the website has delivered goods but not yet arrived at the warehouse, non Vietnam warehouse does not support rejection at present, so you can only wait until the package arrives at non Vietnam warehouse, please contact the work order customer service or submit the application at my transfer - my work order.

3. How can I return / return / return goods to the merchant if I have successfully placed an order on the Chinese website and the goods have been received by the non Vietnam warehouse?

A: first of all, if you have a return demand, you need to contact the merchant to negotiate the return and ask for the return label from the merchant. In addition, a return operation fee of 15 yuan / order is required for the return. Please contact the work order customer service or submit the application at my transfer - my work order.

4. What is the return label?

A: you can contact the merchant by email to apply for return and ask for the return label. The content of the return label includes the address letter of the receiver and the sender

Interest, express company, express bill number, barcode, please contact the customer service of work order for handling after receiving the return label, the return operation fee is 15 yuan / order.

5. The package has already paid the freight, can it be returned?

A: if you have paid the freight, please contact non Vietnam transit customer service in time and provide the logistics number of the merchant. Due to the freight paid, the package may have been delivered. If it has already been delivered, it is not allowed to return the goods; our company can only apply for the return of the packages that have not been delivered.

Note: return service is not available for parcels on the express delivery route.